Our mobile tech company is hiring. Are you looking for a dynamic job? Flexible hours? Casual work and satisfying work environment? We provide a great work experience focused on helping people with technology.
We are looking for people with technology, networking and computer science backgrounds. Certificate is strongly preferred. We offer flexible working hours (part time to start) and good compensation. Our technicians can schedule their own hours.
• Travel to local customers for on-site support
• Independently install software, address questions/problems
• Research and provide recommendation for software solutions based
on customer needs
• Document all calls according to established procedures
• Report detailed status on assigned tasks
• Resolve reported problems
• Assist in maintaining quality control
• Assist in meeting service contractual requirements
• Assist in the development and recommendation of new or revised Help Desk processes and or procedures
• Provide phone support during business hours and respond within Service Level Objectives
• Strong working knowledge of Firewall software and experience
• Advanced network troubleshooting/maintenance
• Extensive familiarity with web browsers
• MAC setup, maintenance/troubleshooting
• User setup, maintenance
• Remain up to date on new and emerging technologies within area of technical expertise.
• Organized and responsive team player
• Must be able to work with confidential information in a secure and professional way
• Ability to adapt to a rapidly changing environment
• Self-motivated, professional, resourceful, and accountable
• Excellent telephone, writing, and problem-solving skills
• Strong customer service focus, ability to explain and communicate with customers and a positive attitude
• Travel to sites within/outside the Kitchener area
• Candidates must have reliable transportation
Please send resume and cover letter for review. Thank you in advance to all that apply- only those to be interviewed will be contacted.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers